Effective November 16, 2022.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR PARTICIPATING IN MYWALGREENS®, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT ACCESS OR PARTICIPATE IN MYWALGREENS MEMBERSHIP EXPERIENCE PROGRAM.
These terms and conditions include an arbitration provision that governs any disputes between you and Walgreen Co. Unless you opt out as described in the “Dispute resolution—agreement to arbitrate” provision below, this provision will:
- Eliminate your right to a trial by jury; and
- substantially affect your rights, including preventing you from bringing, joining or participating in class or consolidated proceedings.
You further agree that Walgreen Co. may provide notices, disclosures and amendments to these terms and conditions, and other information relating to myWalgreens by electronic means, including posting such information and materials online at myWalgreens.com.
myWalgreens® Membership Experience Program ("Program") is offered by Walgreen Co. to its customers (also referred to as “the Program”). These terms and conditions form the agreement (the “Agreement”) between each customer that participates in the Program (referred to as a “Member”) and Walgreen Co. and its participating affiliates and subsidiaries (collectively “Company”) with respect to the Program. Member may contact Walgreen Co. at P.O. Box 1229, Deerfield, IL 60015-6003, or 855-225-9225.
By completing the enrollment process and participating in the Program, Member agrees to the terms and conditions, rules, regulations, policies and procedures of the Program, including those regarding Company’s collection, use and disclosure of Member’s personally identifiable information (“Personal Information”) as described below in the Personal Information section, which is also available at myWalgreens.com. Each Member is responsible for remaining knowledgeable about the Program terms and conditions. Walgreen Co. reserves the right to disqualify Members who have violated any of the Program terms and conditions. Walgreen Co. reserves the right to change the terms or conditions or any related policy or FAQs of the Program or terminate the Program or Member’s membership in the Program at any time, for any reason, without prior written notice. Communications about the Program, including material changes to the Program, will be posted on myWalgreens.com.
Eligibility
The Program is open to U.S. residents at least 16 years old. If Member is between 16 and 18 years of age (in Puerto Rico, between 16 and 21 years of age), Member agrees he or she has obtained permission from Member’s parent or legal guardian to be a Member of the Program (in Puerto Rico, parents must also submit the application of any applicant between 16 and 21 years of age). Program membership is only available to individuals. Program membership is not available to corporations, businesses, charities, partnerships, enterprises or any other entity, unless written approval is received in advance from Walgreen Co., in its sole discretion. Member is responsible and liable for any tax consequences that may result from Member’s participation in the Program and receipt of Walgreens Cash rewards or any other Program benefits. Proof of Membership is required at time of purchase to receive promotional pricing, which may be provided in the form of Member providing his/her phone number and/or ZIP code or contactless checkout code. Price adjustments are eligible only during that promotional pricing period. Email or home address will be required in order to redeem Walgreens Cash rewards.
Any fraudulent or unauthorized use of the Program is strictly prohibited and may result in termination or disqualification from the Program and a forfeiture of all Walgreens Cash rewards earned.
Personal Information
The Program is a financial incentive program. While membership in the Program is free, and no initial purchase is required, Company is entitled to use and/or disclose the Personal Information Member provides during the enrollment process, as well as gathered as part of Member’s use of the Program, in exchange for providing the financial incentives offered by the Program. All Personal Information associated with the Member account may be accessible to such Member. Additional information regarding the manner by which Company collects, discloses and protects Member’s Personal Information is set out in the Online Privacy & Security Policy at Walgreens.com/Privacy and/or the Notice of Privacy Practices, as applicable.
Additionally, by participating in the Program, Member agrees to allow Company to communicate via mail, email, phone, external websites and various other channels. If permission is granted by the Member, Company may also communicate via text or mobile device. Company may use these channels to communicate Member account status, notify Member when they are eligible for a reward, communicate program changes, offer special Member promotions, coupons, information and offerings that may be of interest to the Member, and more.
Company reserves the right to refuse membership in the Program to any customer who does not follow the enrollment procedures and/or does not provide the Personal Information required for enrollment.
Member should promptly notify the Program of any changes to Personal Information, either by visiting Walgreens.com/PersonalInfo or by calling a customer service representative at 855-225-9225.
Walgreen Co. reserves the right to cancel any membership for which it has incomplete, inaccurate, false or fictitious Personal Information. In the event that Walgreen Co. terminates the Program or cancels Member’s membership in the Program for any reason, all Walgreens Cash rewards earned on Member’s account will be forfeited. Walgreens Cash rewards shall also be forfeited in the event that a Member cancels, terminates or suspends their membership.
Earning Walgreens Cash rewards
The Program enables a Member to access sales and promotional pricing, earn Walgreens Cash rewards on certain purchases or behaviors and redeem Walgreens Cash rewards on eligible future purchases at participating Walgreens Pharmacy locations (collectively "Participating Stores"). For a full list of Participating Stores, visit Walgreens.com/FindAStore. From time to time, special program offers will be made that may not be available in all Participating Store locations. Member must provide his/her phone number associated with the account to the cashier or use contactless checkout code at a Participating Store before the purchase transaction is completed in order to earn Walgreens Cash rewards and be eligible for sale prices. Walgreens Cash rewards are not cash and have no fixed value. Walgreens Cash rewards may not be redeemed for cash and are not transferable to any other individual or entity, except as expressly stated in these terms. Any transfer or attempt to transfer Member's Walgreens Cash rewards in violation of these terms and conditions shall result in automatic cancellation of the Member's account and revocation of Member's Walgreens Cash rewards.
From time to time, Program Members may be offered promotions ("Rewards Promotions"), which will award Walgreens Cash rewards with the purchase of specified products and/or services from a Participating Store during the promotion period and, when specified, by completing any required registration process and/or agreeing to the Rewards Promotions terms. With the exception of photo orders and prescriptions (which must be picked up in a Participating Store in order to earn Walgreens Cash rewards), items ordered online and delivered to Member's home will earn Walgreens Cash rewards as they would if purchased in store. Items ordered online using the "store pickup" feature will only earn Walgreens Cash rewards after the items have been picked up from the store. Rewards Promotions will not apply to rain check items purchased after the promotion has ended. Walgreens Cash rewards will not be earned on the portion of a transaction paid for using Walgreens Cash rewards or store credit. Walgreens Cash rewards can be earned from select offers when the item quantity requirements are met in a transaction and Walgreens Cash rewards are redeemed. Unless explicitly stated otherwise, Rewards Promotions and Walgreens Cash rewards cannot be earned on purchases of: alcohol; dairy; tobacco; stamps; phone/prepaid/gift cards; money orders/transfers; transportation passes; lottery tickets; charitable donations; pseudoephedrine or ephedrine products; clinic services; pharmacy items or services covered under Washington state workers' compensation. Rewards Promotions based on prescriptions or other pharmacy purchases limited to $65 Walgreens Cash rewards per calendar year, but cannot be earned on prescriptions or services purchased from AR, NJ or NY pharmacies or prescriptions transferred to a Participating Store located in AL, MS, OR, PR, TN, or VA, prescriptions received through mail-order services; prescriptions received through specialty pharmacy services; sales tax; shipping; the Prescription Savings Club membership fee; and certain items that are excluded, in particular Rewards Promotions and any other items specified as exclusions by the Company from time to time or where prohibited by law. Walgreens Cash rewards cannot be earned for transferring a prescription to a Participating Store by a Member who is, or at any time in the prior 6 months was, a beneficiary of Medicare, Medicaid, Tricare or any other healthcare program funded in whole or in part by the federal government; Walgreens Cash rewards will also not be earned for transferring a prescription to a Participating Store located in Alabama, Mississippi, Oregon, Puerto Rico, Tennessee, or Virginia. See store for details or contact a customer service representative at 855-225-9225. Walgreen Co. reserves the right to add or delete items eligible for Walgreens Cash rewards issuance at any time, at its sole discretion, without notice.
Walgreens Cash rewards for in-store purchases will be awarded to the Member’s account 3-5 days after purchase. Walgreens Cash rewards for online purchases will be awarded to the Member’s account once the entire order has shipped. Walgreens Cash rewards will not be awarded if in Company’s reasonable opinion the merchandise purchased will be used for resale or commercial use, and any Walgreens Cash rewards awarded on such purchases will be forfeited. Company reserves the right to limit Walgreens Cash rewards awarded with respect to any offer or promotion to reasonable household quantities. On a return and/or exchange for a product or service that received Walgreens Cash rewards, the applicable Walgreens Cash rewards will be deducted from the Member’s account that was used for the original purchase. From time to time, Walgreen Co. may offer incentive programs in conjunction with third parties, such as AARP. Please see the terms and conditions of these other incentive programs to see what terms and conditions apply to the Walgreens Cash rewards collections in each of these respective programs.
Redeeming Walgreens Cash rewards
When purchasing items and/or services at a Participating Store, Member may choose to either redeem previously earned Walgreens Cash rewards or continue saving Walgreens Cash rewards to use on a future purchase of items and/or services. Member must provide his/her email address associated with the account or his/her home address in order to redeem Walgreens Cash rewards. If Member elects to redeem earned Walgreens Cash rewards, the Walgreens Cash rewards will be deducted from the total price of the Member’s purchase of items and/or services from a Participating Store. Walgreens Cash rewards may be used along with other Walgreens or other manufacturer discounts or promotions, unless otherwise stated in the promotional offer. Walgreens Cash rewards will be applied to eligible purchases after tax and after all discounts, percent-off and manufacturer coupons. Earned Walgreens Cash rewards are converted into redemption dollars based on the following redemption tiers:
- (1) $1 Walgreen Cash rewards is converted to $1
- (2) $2 Walgreens Cash rewards is converted to $2
- (3) $3 Walgreens Cash rewards is converted to $3
- (4) $4 Walgreens Cash rewards is converted to $4
- (5) $5 Walgreens Cash rewards is converted to $5
- (6) $10 Walgreens Cash rewards is converted to $10
- (7) $20 Walgreens Cash rewards is converted to $20
- (8) $50 Walgreens Cash rewards is converted to $50
Walgreens Cash rewards can be redeemed in the increments described above. The maximum amount of Walgreens Cash rewards that can be redeemed in a single transaction is $50 Walgreens Cash rewards, with a $100 Walgreens Cash rewards redemption limit per day.
Unless explicitly stated otherwise, Walgreens Cash rewards may not be redeemed for the purchase of the following: dairy; alcohol; tobacco; contact lenses; stamps; phone/prepaid/gift cards; money order/transfers; transportation passes; lottery tickets; prescriptions; pseudoephedrine or ephedrine products; pharmacy items or services; the Prescription Savings Club membership fee; items or services sold by third-party partners; exclusions required by law, local exclusions and clinic services.
Company may, at any time and without notice, change, eliminate or terminate the Walgreens Cash rewards earning and redemption procedures and offerings. Upon redemption of Walgreens Cash rewards, the Walgreens Cash rewards will immediately be deducted from Member’s account. For in-store purchases: Once Walgreens Cash rewards are redeemed in store, Walgreens Cash rewards cannot be credited back to Member’s account. The Walgreens Cash rewards dollars will be refunded to Member in the form of store credit. For online purchases: When returning items purchased with Walgreens Cash rewards online or through the mobile app, the Walgreens Cash rewards can be credited back to Member’s account. The sale or barter of Walgreens Cash rewards, or any other award or benefit (other than by the Company), is expressly prohibited. Any Walgreens Cash rewards, award or benefit transferred, assigned or sold in violation of these terms and conditions will be forfeited and membership in the Program may be terminated.
Should any Program Member not utilize their Walgreens Cash rewards in a transaction for six consecutive calendar months, the membership will be deemed to be inactive and all accumulated Walgreens Cash rewards will be forfeited. For active Members, all Walgreens Cash rewards expire on a rolling 12-month basis and will expire at 11:59 pm CST on the last day of the redemption period.
Tax liability
Taxing authorities may determine Walgreens Cash rewards or other benefits earned through the Program are subject to tax liability. Any tax liability, including disclosure, connected with the receipt and/or use of Walgreens Cash rewards or other benefits earned through the Program are the sole responsibility of the Member.
Dispute resolution—agreement to arbitrate
PLEASE READ THIS “DISPUTE RESOLUTION—AGREEMENT TO ARBITRATE” SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO HAVE A JURY HEAR YOUR CLAIMS AND, IN SOME CASES, YOUR RIGHT TO FILE A LAWSUIT IN COURT. IT CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER. THIS ARBITRATION CLAUSE SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
If a dispute ever arises between Member and Company relating in any way to the Agreement or the Company’s myWalgreens Program, including claims based on state or federal statutes, Member should first contact Company at Walgreen Co., P.O. Box 1229, Deerfield, IL 60015-6003, or 855-225-9225. If the matter cannot be resolved informally, Member and Company each agree that any and all disputes or claims that have arisen or may arise between Member and Company shall be resolved exclusively through final and binding arbitration, rather than in court, except that Member may assert claims in small claims court, if Member’s claims qualify (“Agreement to Arbitrate”). The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate, which shall be conducted by the American Arbitration Association (“AAA”) under its rules and procedures, including the “AAA’s” Supplementary Procedures for Consumer-Related Disputes (as applicable), as modified by the Agreement. A form for initiating arbitration proceedings is available on the “AAA’s” website. The arbitration shall be held in the county in which Member resides. If the value of the relief sought is $10,000 or less, Member or Company may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on Member and Company subject to the arbitrator’s discretion to require an in-person hearing, if the circumstances warrant. Attendance at an in-person hearing may be made by telephone by Member and/or Company, unless the arbitrator requires otherwise. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different Members but is bound by rulings in prior arbitrations involving the same Member to the extent required by applicable law. The arbitrator’s award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
No Class Actions. Member and Company agree that either party may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless Member and Company agree otherwise, the arbitrator may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative or class proceeding. The arbitrator may award relief (including monetary, injunctive and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party’s individual claim(s). Any relief awarded shall not affect Company’s other Members.
OPT-OUT: Member can choose to reject the Agreement to Arbitrate by mailing Company a signed opt-out notice (“Opt-Out Notice”) within 30 days after the date the Member first accesses the Services or accepts any subsequently published version of the Agreement. The Opt-Out Notice must include a statement that Member does not agree to this Agreement to Arbitrate, Member’s name, address, phone number and any email address(es) used to log in to any applicable account(s) to which the opt-out applies. Member must mail the Opt-Out Notice to Company, Attn: Litigation and Regulatory Law Department, 104 Wilmot Road, MS 144P, Deerfield, IL 60015. This procedure is the only way Member can opt out of the Agreement to Arbitrate. If Member opts out of the Agreement to Arbitrate, all other parts of the Agreement, including all other provisions of this Section, will continue to apply. Opting out of this Agreement to Arbitrate has no effect on any previous, other or future arbitration agreements that Member may have with Company. To the extent permitted by applicable law, any claims arising in connection with the use of the Program or the Agreement must be filed within one (1) year of the date of the event giving rise to such action.
Disclaimer and Limitation of Liability
AS PARTIAL CONSIDERATION FOR MEMBER’S ACCESS TO COMPANY’S MYWALGREENS® PROGRAM AND SERVICES (INCLUDING COMPANY CONTENT), MEMBER AGREES THAT COMPANY IS NOT LIABLE TO MEMBER IN ANY MANNER WHATSOEVER FOR DECISIONS MEMBER MAY MAKE OR MEMBER’S ACTIONS OR NON-ACTIONS IN RELIANCE THEREUPON. MEMBER ALSO AGREES THAT COMPANY’S AGGREGATE LIABILITY ARISING FROM OR RELATED TO MEMBER’S USE OF AND ACCESS TO THE SERVICES, REGARDLESS OF THE FORM OF ACTION OR CLAIM (FOR EXAMPLE, CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY, PROFESSIONAL MALPRACTICE, FRAUD, INFRINGEMENT OR OTHER BASES FOR CLAIMS) IS LIMITED TO THE PURCHASE PRICE OF ANY ITEMS MEMBER PURCHASED FROM COMPANY IN THE APPLICABLE TRANSACTION, IF ANY. COMPANY SHALL NOT IN ANY CASE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, NOR SHALL COMPANY BE RESPONSIBLE FOR ANY DAMAGES WHATSOEVER THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT CAUSED BY EVENTS BEYOND COMPANY’S REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, COMMUNICATIONS LINE FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO COMPANY SITES, RECORDS, PROGRAMS, SERVICES OR CONTENT, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF MEMBER IS DISSATISFIED WITH THESE TERMS AND CONDITIONS OR COMPANY SERVICES (INCLUDING COMPANY CONTENT), MEMBER’S SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES; AS A RESULT, THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT BE APPLICABLE TO MEMBER, AND THE FOREGOING PARAGRAPH SHALL NOT APPLY TO A RESIDENT OF NEW JERSEY TO THE EXTENT DAMAGES TO SUCH NEW JERSEY RESIDENT ARE THE RESULT OF COMPANY’S NEGLIGENT, FRAUDULENT OR RECKLESS ACT(S) OR INTENTIONAL MISCONDUCT.
Indemnification and Defense
As a condition of Member’s participation in the Program, Member agrees to indemnify, defend and hold harmless Company, including its officers, directors, employees, affiliates, licensors, suppliers, information providers and agents, from and against all losses, expenses, damages, fees, fines and costs, including without limitation, reasonable attorneys’ fees, resulting from or relating to Member’s use of the services or violations of the Agreement.
Choice of Law/Forum Selection
Where the Agreement to Arbitrate permits Company and Member to litigate in court, this Agreement shall be governed by and shall be construed in accordance with the laws of the State of Illinois, without respect to its conflict of laws rules.
Additional Terms
Company’s failure to exercise or enforce any terms herein shall not constitute a waiver, and if Company fails to act with respect to Member’s breach or anyone else’s breach on any occasion, Company is not waiving its right to act with respect to future or similar breaches. If Member breaches any provision of this Agreement, Member may no longer use the services. If this Agreement or your permission to participate in the Program is terminated by Company for any reason, the agreement formed by your acceptance of this Agreement will nevertheless continue to apply to Member and be binding upon Member in respect to Member’s prior use of the Program and anything relating to or arising from such use. If Member is dissatisfied with the Program or this Agreement, Member’s sole and exclusive remedy is to discontinue using the Program. This Agreement, including any or all rights and obligations hereunder, may be freely assigned or transferred by Company, but not by you. Section headings are included for convenience only and shall not affect the interpretation of any terms of this Agreement. Member agrees that any electronic notices Company sends Member shall satisfy any requirement that such notices be made in writing. If any part of this Agreement is ruled to be unlawful, void or for any reason unenforceable, then such part shall be deemed severable from this Agreement and shall be eliminated or limited to the minimum extent necessary. The remainder of this Agreement, including any revised portion, shall remain and be in full force and effect.
myWalgreens® and Walgreens Cash rewards are protected by copyright as a collective work and/or compilation, pursuant to U.S. and Puerto Rico copyright laws, international conventions and other copyright laws. Company names, logos and trademarks may not be used by Member in any manner without the prior written consent of Company. 2756525-6567 | ©2023 Walgreen Co. All rights reserved.