Returns

Eligible items purchased at Walgreens or on Walgreens.com may be returned or exchanged at any Walgreens store within 30 days of purchase date and must be accompanied by the original receipt or Order number. Your satisfaction is 100% guaranteed on all Walgreens brand products! If you are not completely satisfied, return the unused portion to a local Walgreens or Duane Reade store and we will refund the full price including shipping.

All returns and exchanges are subject to our verification process and to applicable laws. We reserve the right to limit, or refuse returns or exchanges, including if the return is a potential health or safety risk, violates or abuses the return policy, or involves any fraudulent activity. Walgreens reserves the right to modify its return policy at any time.

Restricted Items

We cannot accept returns for gift cards, pre-paid cards, phone cards, mobile phones, bathing suits, underwear, earrings, sexual wellness items, seasonal products, hazmat items, or COVID-19 testing kits.

Oversized Items

For large bulky items such as electric wheelchairs, scooters, lift chairs, and oversized home medical equipment please contact Customer Care at 1-877-250-5823 for special return instructions. Do NOT return these items to a store.

NOTE: This policy does not apply to prescriptions or contact lenses see Returns: Pharmacy and Returns: Contact Lenses for more information.

Additionally, hearing aids can be returned within 45 days or purchase.

Orders placed via Walgreens.com or Walgreens App should be returned to a store. Restrictions apply, see the return policy.

Bring the product, along with the receipt or order number, and payment method (if applicable) to any Walgreens store within 30 days of purchase date for immediate credit to your credit card account or by cash if you paid via check or PayPal. Taxes will be refunded at your local rate. Products returned without a receipt or order number are subject to the approval of store management and will be refunded as a gift card. If you do not have the original receipt, please check your online account, under Product Purchase History to find your order number and details.

Orders placed through your Walgreens.com account can be found online on your Account Home page. Here you can view and print order details including a copy of your receipt or invoice by following the steps below:

1. Go to https://www.walgreens.com and log in to your account.
2. Hover over Purchases and select Purchase History.
3. Click on the order number of the receipt you would like to print.
4. On the order details page, click on either the Print or PDF icons to print your receipt or save it as a PDF file.

Returns for cosmetics or electronics are handled at the discretion of the store manager, usually in the form of a Walgreens gift card.

First, check the product page for detailed return information. In-store returns will be handled at the discretion of the individual store manager. A return without a receipt may be refunded as an in-store credit on a Walgreens gift card.

If a product from Walgreens.com arrives damaged, please contact Customer Service directly for a refund by calling toll-free, 1-877-250-5823.

We cannot accept returns for: Gift cards, pre-paid cards, phone cards, sexual wellness items, seasonal products, or COVID-19 testing kits. Walgreens reserves the right to limit or refuse returns or exchanges, including if the return is a potential health or safety risk, violates or abuses the return policy, or involves any fraudulent activity. Walgreens reserves the right to modify its return policy at any time

If you have any questions, call Walgreens.com toll-free, at 1-877-250-5823.

By law, we cannot accept returns of prescription products for reuse or resale. However, if you feel we have made an error in filling the prescription, please call Customer Service toll-free, at 1-877-250-5823 with details of the error.

We will request special authorization for a return of the prescription

By law, we cannot accept returns of prescription products for reuse or resale. However, if you feel we have made an error in filling the prescription, please contact the store where you received your prescription.

You may return contact lenses if:

• - We sent the wrong lenses
• - The lenses are damaged or defective
• - You ordered an incorrect prescription.

We will accept returns of any unopened, unexpired and undamaged boxes of in-stock contact lenses in the original packaging sold through Walgreens.com.

NOTE: Made-to-order lenses are not returnable. Mail the unopened, unexpired and undamaged boxes of in-stock contact lenses in the original packaging to our contact lens return center using the URL www.wgreturns.com to generate a USPS return label. Retain the receipt portion of the label for tracking purposes. Include a copy of the original invoice with the product when returned. On the receipt, circle the product(s) you are returning. You will be notified via email once we have received and processed your contact lens return.

For products other than lenses that are sold in the Contact Lens Center, you can take them, along with the original packaging and receipt, to any Walgreens store within 30 days of your purchase. Taxes will be refunded at the local rate.

Products without a receipt will be exchanged or refunded by mail within 14 days.

At the Walgreens Photo Center, your satisfaction is 100% guaranteed. If you are ever dissatisfied with your digital prints or products for any reason, we will provide you with a full replacement or a full refund. This guarantee is subject to approval of the return verification process. For more photo return and refund information, follow Photo Help.

For orders picked up at your local Walgreens, please visit the store to request an exchange or refund. For mail orders, please email our Customer Service team at service@photo.walgreens.com or call us toll-free, at 1-866-264-2910. We're available 24 hours a day, 7 days a week! You can also browse Photo Help for answers to frequently asked photo questions.