Walgreens Virtual Healthcare: Online Diagnoses & Prescriptions

Walgreens Virtual Healthcare chat visits are priced at $33 out-of-pocket, with pricing for video visits varying from $36-$75. (Specifically, urgent care visits are $75; flu and COVID-19 visits are $45; Seasonal allergy visits are $45; UTI visits are $36, and all other conditions are $33/visit).

Currently, insurance is not accepted for the virtual care services. However, you can pay for care services using your HSA/FSA card and purchase any prescription with your insurance as applicable. We are planning to accept insurance for virtual care services at a future date.

You can access the service as long as you are located in one of the following states: CA, FL, GA, MI, IL, NV, NC, OH, or TX. We are planning to offer care to patients in other states shortly. Note, urgent care service is not yet available in MI.

Walgreens virtual care is available for patients who meet the following criteria:

• Most visits are available to patients ages 18–64 (note: COVID live visits, flu live visits, and urgent care are available to patients 18+ with no age limit. Birth control is available to patients 18–55.)
• You will be asked to upload a government-issued photo ID and a selfie to verify your identity.
• Answer clinical intake interview questions to determine if the service is a good fit for your needs.
• If required for your clinical situation, you will be asked to upload clinically relevant photos, test results, vitals, or prior prescriptions. You will be informed about what photos are required for your visit before paying for your visit.
• You will need to enable video camera and microphone access for treatment areas that require a video interaction with a clinician (urgent care, COVID-19 and flu live visits, UTI, and in select states, emergency contraception). We recommend using the current version of Chrome, Firefox or Safari to access the service. The usage of Microsoft Edge may result in problems and is known to not work on video-based visits. Internet Explorer is not supported.
• UTI, Birth Control and Emergency contraception visits are available only for women, and hair loss and erectile dysfunction are available only for men at this time.
• Not pregnant nor breastfeeding
• Currently located in one of the following states: CA, FL, GA, IL, MI, NV, NC, OH, and TX.

Our provider team is made up of experienced doctors and nurse practitioners—licensed in states where the service is available—who offer high-quality treatment and care. You will be matched with a doctor or nurse practitioner licensed in the state where you are located at the time of your visit. Service availability varies by state.

Yes, although insurance coverage for prescription drugs varies. Please talk with your insurer or pharmacy directly about any questions regarding your coverage. The cost of medication is not included in the cost of your visit.

No, all our services are on-demand, and visits may be requested at any time of the day or night. Doctors and nurse practitioners usually respond within 30 minutes, but it may be up to 4 hours if we are particularly busy. Doctors and nurse practitioners are available 7 a.m. to 11 p.m. CST, seven days a week. If you request a visit overnight, a provider will reach out to you the next morning.

Please call patient support at (866) 740-7721, available 7 a.m. to 11 p.m. CST, seven days a week. You can also sign into your Walgreens Virtual Healthcare account and send a message through the patient portal.