Feeling lucky? Or would you feel much more refreshed after some natural and organic food? It’s available at Lucky’s Market. According to its founders, this store sells “the good stuff,” which means not just natural and organic food, but good food at reasonable prices. Now Lucky’s Market wants to hear from you. You can tell them how they’re doing in a Luckys Market survey. In fact, you could fill one out right now.
Lucky’s Market is a natural food store that was started by two chefs in Boulder, Colorado, in 2003. Trish and Bo Sharon were like many people on the search for good food. They didn’t want food with pesticides and growth hormones, and yet they wanted plenty of flavor. They shopped at health food stores and farmers’ markets. However, according to them, they still shopped at conventional stores for many traditional ingredients like those their grandmothers used in foods they grew up with… until they created Lucky’s Market. This store now has 35 locations in 11 states and the founders promise that each location is “a store dedicated to good food. And making sure that everyone can enjoy it.”
What Does Lucky’s Market Sell?
These are some of the sections you can browse and enjoy in a Lucky’s Market. If you choose, you can also report on each experience by filling out your Luckys Market survey online.
- Beer, Wine & Spirits
- The Kitchen (deli)
- Local Meat
- Private Label
Lucky’s Market has expanded prolifically from its origins in Colorado. You can visit any of the 30-plus locations listed below.
- Colorado (North Boulder, Fort Collins – coming soon, South Boulder, Lucky’s Bakehouse & Creamery, Lucky’s Cafe, Longmont, and Wheat Ridge)
- Florida (Clermont, Coral Springs, Gainesville, Hunter’s Creek, Naples, Neptune Beach, Oakland Park, Orlando, Panama City, Plantation, Sarasota, St. Petersburg, Tallahassee, West Melbourne, and Winter Park)
- Georgia (Savannah)
- Indiana (Bloomington)
- Iowa (Iowa City)
- Kentucky (Louisville)
- Michigan (Ann Arbor and Traverse City)
- Missouri (Columbia, Rock Hill, and Springfield)
- Montana (Billings and Missoula)
- Ohio (Cleveland and Columbus)
- Wyoming (Jackson Hole)
A customer survey is a form or online application used by a business to get feedback from consumers.
The Lucky’s Market Survey, also called its “Customer Satisfaction Survey,” is available on their website at:
Those interested in completing the survey should visit the page and click “Begin.” You may need the code printed on your Lucky’s Market receipt to start the survey.
The survey begins by asking which location you, the survey taker, are providing feedback for — for this visit. Then, the rating begins. The primary rating system and choices used throughout are as follows: Highly Satisfied; Satisfied; Neither Satisfied; Highly Dissatisfied; and Dissatisfied. Now let’s take a look at some of the topics and questions.
- Which Lucky’s Market location are you providing feedback for?
- Please rate your overall satisfaction with your experience at this Lucky’s Market location.
General Perception Of The Store You Visited
In this series of questions, you are asked to rate your satisfaction with a number of elements in your Lucky’s Market store experience. You will use the rating choices to express your pleasure or displeasure with:
- The wait time to check out
- Sales items being in stock
- Overall prices relative to other stores’ pricing
- Prices on non-sale items relative to other stores
- The friendliness of the team members who checked you out or assisted you
- Cleanliness of the store
- Mobility through the store (which we interpret as the width of aisles, no obstacles, and the like)
- The freshness of the various products offered in that specific Lucky’s Market, such as produce and bakery items
This section continues with questions about Lucky’s branded products, your satisfaction with the amount of stock on hand, the friendliness of the service team overall, and more. As you can see, the questions have some overlap and you may find yourself giving the same rating repeatedly.
The Produce Department
First, you will be asked if you visited the produce department on this trip to a Lucky’s Market. Once you answer yes or no, the system will either direct you onward (for “no”) or present questions such as:
- Please rate your satisfaction with the cleanliness of the produce department
- Please rate your satisfaction with the items in stock in the produce department
- Please rate your satisfaction with the freshness of the products in the produce department
- Please rate your satisfaction with the friendliness of the team in the Produce Department
- Please rate your satisfaction with the prices in the produce department
The Meat Department
The survey format stays consistent here. After specifying whether you visited the meat department at your Lucky’s of choice, you have the opportunity to rate your overall satisfaction with these aspects of that area:
- Cleanliness of the meat department
- Items you found in-stock or out-of-stock
- Freshness and quality of the meat products and related items in this area
- The friendliness of the team in the meat department at this Lucky’s Market location
- Pricing of various products in the meat department
Center Store Food Aisles
Once again, you will be asked if you visited this section of the store, where dry and canned goods, frozen foods and other products are available. You can use the survey to let Lucky’s Market representatives know whether you found the products you were looking for, along with voicing other comments.
Your Checkout Experience
Our survey review team knows how vital a quick, pleasant experience is at the conclusion of your visit, when you may be weary of shopping and ready to take your groceries home. Lucky’s Market clearly recognizes the importance of checkout, too, as they ask for input on aspects such as:
- The bagging of your items at checkout
- The explanation you received for bag donations handled during checkout
- The speed of checkout experience, start to finish (including whether or not you stood in line)
- Your cashier’s friendliness and demeanor
Item(s) Not Purchased
We liked the inclusion of this section because it shows the interest this company has in providing items customers are looking for in the future. You will be asked whether there were items you intended to buy on this shopping trip, but could not find or did not buy for some reason. The suggested options in this section are intuitive. Survey participants can easily select the relevant department and one of these reasons why no purchase occurred:
- Product not available (Lucky’s doesn’t carry it?)
- Product out of stock
- Too expensive
- Not satisfactory in quality or freshness
Fondness for Lucky’s Market
This section begins with the following question: How likely are you to recommend Lucky’s Market in the next 30 days? You can answer using options ranging from Highly Likely to Not at All. There is then an interactive step in which you drag a bubble onto the Lucky’s Market logo to express your overall devotion… or dissatisfaction with your experience.
Additional questions here required a little more thought. Be prepared to consider the level of “personal connection” you feel to the store and brand.
Any Problems During Your Visit?
This is a critical section of any satisfaction survey. Some surveys don’t seem to court negative feedback or data when, in fact, you can’t address and fix a problem that is costing you customers until you know about it. If you are a Lucky’s customer, we encourage you to complete this section and deliver any bad news the company should hear. You can notify the company of problems such as:
- An unfriendly employee
- Wrong price at checkout
- Poor product quality
- Damaged or missing items
- Problem at checkout
- No team member available to help when you needed one
- Items out of stock
- Cleanliness of the store
More Feedback Opportunities
This near-final section of the Luckys Market survey allows you to offer information and comments on issues not addressed by the main sections. You’ll be asked if this was your first visit to a Lucky’s, and whether you would like to help them with future research.
You will be asked for your email address and whether you would like to enter the company’s sweepstakes. When the Luckys Market survey ends, you are courteously thanked.
The Luckys Market Survey Contest
From now until December 31, 2019, those who take the Luckys Market survey could win a $250 Lucky’s Market gift card. To enter, visit: https://www.luckysmarket.com/survey
No purchase is necessary, according to material on the website where the Luckys Market survey is available, and making a purchase will not increase your chance of winning. There will be one drawing per month for the award of a $250 gift card.
The survey is there to get accurate feedback on your experience. Here are some brief tips for an enjoyable survey experience:
- Be honest.
- Ponder the question asked
- Make comments
- Be fair
So, now you’ve visited a Lucky’s Market, saved your receipt code, and you’re about to fill out your Luckys Market survey, right?. This will help Lucky’s Market know what should be done to make their markets better for you, and from now until December 31, 2018, completing the survey could win you a $250 Lucky’s Market gift card. Ready to take that survey? Lucky you!